1. General

We undertake to protect the confidentiality of your personal data in accordance with the legislation. We will do everything necessary to protect you from any kind of infringement or misuse. The field of personal data of users is one of the areas to which we pay extraordinary care and attention, as we are aware of the sensitive nature of this field.

2. Execution of the privacy policy

All our full-time or part-time employees that have access to user’s personal and other information are familiar with their obligation to protect personal and other data and are obliged to comply with the provisions on protecting the privacy of users of our online store and provisions on protecting confidentiality of personal data.

We have limited access to personal data and the extent of personal data to the highest minimum that allows the optimum provision of services. The duty of protecting personal and other data is unlimited in time and applies even after the end of employment.

We have signed a contract on the processing and protection of personal data from our records with other companies with the opportunity to view personal data (store caretaker – ELANET Horvat Boštjan s.p. and accounting services – ANTANA ACCOUNTING d.o.o.).

3. What data we collect?

In the process of visiting our website or in the purchasing process, we require you to enter personal data. The transfer of your data is voluntarily. By submitting your personal data and giving the consent, you allow us to collect, store and use your information. After you provide the data, we will use them exclusively for these purposes. We will protect you information against misuse, loss, disclosure, unauthorized access, alteration or destruction.

Below are the types of personal information we collect, the way we use them, ways of protecting your data and way you can use to contact us. For the purposes of providing our services, we collect, manage, process and store the following user data:

During purchasing:

• name and surname,
• delivery address,
• company name or name of legal person (if the user is a legal person),
• tax number of legal person (if the user is a legal person),
• e-mail address,
• phone number,
• country of residence,
• anonymised IP address,
• other information entered by the user voluntarily through online store forms (additional notes).

Applying to an affiliate program:

• name and surname,
• address,
• company name or name of legal person (if the user is a legal person),
• tax number of legal person (if the user is a legal person),
• e-mail address,
• phone number,
• country of residence,
• anonymised IP address,
• website and/or social network sites.

We also collect:

other data that user voluntarily enter in surveys,
communication with individual buyers.
We are not responsible for the accuracy, completeness and promptness of data entered by users.

4. Why do we collect data

Purchase in the online store – during purchasing you provide to us you name, surname, address, postal code, city, country, e-mail address, phone number, company name and company tax number. We need this information for the delivery, issuing the invoice and for the purpose of fulfilling the order. We will send you and order confirmation on the e-mail address that you will provide during the process of ordering. Data in anonymised summarised form can be used for statistical analysis purposes.

5. Your rights based on the given consent

An individual may at any time require the operator of personal data to permanently or temporarily discontinue the use of his personal data for the purposes stated above. Such a request may be addressed to info@go4goal.net at any time, but it must be specified which consents he wishes to revoke.

Additionally, an individual also has the following rights:

the right to access to their personal data that was collected in connection with him, whereby the operator can use all reasonable means to verify the identity of the individual to whom the personal data refers, particularly in the case of online services and web identifiers,
the right to correct inaccurate data collected in connection with him, whereby the operator can use all reasonable means to verify the identity of the individual to whom the personal data refers, particularly in the case of online services and web identifiers,
the »right to be forgotten«, that is the deletion of all data if the conditions of the Article 17 of the General Data Protection Regulation are fulfilled,
the right to terminate the use of personal data for direct marketing purposes, including profiling,
the right to autonomous decision making regarding the use of personal data based on automated processing,
the right to lodge an appeal against the data operator with the supervisory authority if he believes that the processing of his personal data is in breach of the General Data Protection Regulation. If you want to change your personal data or want us to permanently or temporarily stop using them for the purposes for which they were collected, send us an e-mail.

6. Ownership of data

We are the only owner of data gathered on this website. We undertake not to disclose this data to third persons, unless for the delivery of products. We will only supply the delivery service with the necessary data required for delivering the products purchased in our online store.

7. Responsibility of the individual

In order to protect personal data, the user is also responsible for providing adequate software (antivirus) protection for his or her computer, smartphone or other device that is used to access our online store.

8. Exceptional disclosure of personal data

The collected and managed data will only be disclosed if required by law or in good faith that such action is necessary for the procedures in courts or other national authorities and for providing protection and implementation of our legal interests.

9. Complaints and disputes

We respect the applicable legislation on the protection of consumers. We have effective system for managing complaints. Complaints can be submitted to e-mail address info@go4goal.net.

The complaint processing procedure is confidential. We are aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is its disproportion between the economic value of the claim and the costs that arise in the resolution of the dispute. This is also the main reason why the consumers usually do not institute proceedings before the court. That is why we make every effort possible to resolve all disputes in mutual agreement. If you want to change your personal data or want us to permanently or temporarily stop using them for the purposes for which they were collected, send us an e-mail.

If you believe that there has been a violation of the provisions on the protection of your personal data, please send us an e-mail at info@go4goal.net. We will examine the matter, take appropriate measures and notify you within a reasonable time. If you have any questions, problems or comments regarding this privacy policy, we kindly ask you to send us an e-mail at our address info@go4goal.net.

10. Changes to the privacy policy

We reserve the right to change this document (e.g. change of the legislation), which is why it is good that you occasionally visit this part of our online store.

We also collect cookies on our website. You can find more information here.

Last update: 20. 4. 2019