General terms and conditions
BASIC COMPANY INFORMATION
GO4GOAL, razvoj, posredništvo in trgovina, d.o.o.
Ulica Štefana Kovača 61A
9224 Turnišče
Slovenia
VAT Number: SI12333247
Company Registration Number: 8253315000
VAT Registered: Yes (SI12333247)
Registration Authority: District Court in Murska Sobota
Registration Number: 2021/25551
Date of Registration: 8 August 2018
Bank Details:
UniCredit Banka
IBAN: SI56 2900 0005 2750 203
SWIFT: BACXSI22
Contact Details:
Phone: 031 334 017
Email: info@go4goal.net
TERMS AND CONDITIONS
To complete a purchase, you must agree to these Terms and Conditions. We therefore recommend that you read them carefully before making a purchase. They define your rights and obligations as well as the terms of purchase. By placing an order through our online store, you confirm that you are familiar with the entire content of these Terms and Conditions and that you voluntarily agree to them.TERMS AND CONDITIONS OF THE GO4GOAL ONLINE STORE
The Terms and Conditions of the www.go4goal.net online store (hereinafter referred to as the “Terms and Conditions”) have been prepared in accordance with applicable legislation, international e-commerce codes and the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS). The website is operated by GO4GOAL, d.o.o. (hereinafter referred to as the “provider”, “GO4GOAL” or the “seller”). We reserve the right to make subsequent changes to these Terms and Conditions without prior notice. Any changes become effective and binding on users from the moment they are published.AVAILABILITY OF INFORMATION
The provider undertakes to always provide the customer with the following information:- company identity (company name and registered office, registration number),
- contact details enabling users to communicate quickly and efficiently (email, telephone),
- essential characteristics of the goods or services (including after-sales services and warranties),
- availability of products (each product or service offered on the website should be available within a reasonable period),
- conditions of delivery of products or provision of services (method, place and delivery time),
- all prices, clearly and unambiguously stated (including information on whether taxes and delivery costs are included),
- payment and delivery methods,
- period of validity of the offer,
- the period within which withdrawal from the purchase (contract) is still possible and the conditions for withdrawal (including whether and what costs the customer may incur when withdrawing from the purchase contract),
- an explanation of the complaints procedure, including all relevant contact details of the person or department responsible for customer relations.
ONLINE STORE
The online store operates 24 hours a day, seven days a week. We reserve the right to restrict, modify or completely suspend the sale of certain or all products for a specified or unspecified period, or to restrict or completely suspend access to the online store for a specified or unspecified period. We also reserve the right to reject an order in the event of an obvious error in the online store (e.g. incorrect price, incorrect product).HOW TO SHOP IN OUR ONLINE STORE
For greater clarity and an easier shopping experience, we have prepared instructions on how to shop in our online store: 1. Select a product Click the “BUY NOW” button or the product image to view more detailed information. Select the appropriate size and quantity, then click the “Add to Cart” button. The product will be added to your shopping cart. You can continue shopping for other products or proceed to the cart (“View Cart”) to complete your purchase. 2. Review your order and calculate estimated shipping costs In the shopping cart, review the product you have selected. By clicking “Calculate Shipping”, you can view the estimated delivery costs to your address. Once you have reviewed your order and are ready to place it, click the “Proceed to Checkout” button. A coupon code is a word or code that you enter in the shopping cart. A field is available where you can enter a currently valid coupon code and then click the “Apply Coupon” button. The discount will be applied immediately. 3. Enter your contact details At checkout, enter your contact details and delivery address. 4. Select a payment method Cash on delivery – if you select this option, we will deliver the product to the address you provided. Payment by bank transfer – if you select this option, we will deliver the product to your address once we receive payment into our bank account. Payment via PayPal – if you select this option, we will deliver the product to the address you provided. Payment by credit card – if you select this option, we will deliver the product to the address you provided. 5. Order confirmation and purchase summary By clicking the “Confirm Purchase” button, your order is submitted for further processing. You will be notified of all subsequent steps via the email address you provided. NOTE: at each of the above steps, before the final submission of the order, you are able to review the entire contents of your order, including quantities and prices. You can also correct any errors made during the purchasing process:- at “CHECKOUT”, the consumer can review the entire order, including quantities and prices. Before finally confirming the order, the consumer can also correct any errors by clicking “CART”.
CUSTOMER SUPPORT:
E: info@go4goal.net T: 031 334 017PROCEDURE AFTER PLACING AN ORDER
1. Order received After placing an order, the customer receives an email notification confirming that the order has been received. 2. Order confirmed The provider may contact the customer by telephone or email to verify information or ensure the accuracy of delivery details. The provider will keep the customer informed by email regarding current information concerning the delivery of the goods. 3. Dispatch of goods Within the agreed period, the provider prepares and dispatches the goods and notifies the customer by email. IMPORTANT: if the customer decides to cancel an order, they must notify us immediately by telephone at 031 334 017 or by email at [info@go4goal.net](mailto:info@go4goal.net).CUSTOMER NOTIFICATIONS
The user/customer agrees that they may receive notifications and promotional offers from our online store via email and/or SMS to their telephone number.PURCHASES BY LEGAL ENTITIES
The purchasing procedure for legal entities is the same as for individuals, except that in the first step you must complete the “Company Name” field. Enter the company name and VAT/tax number in this field. If you require an invoice issued to a company, you accept the terms and conditions applicable to businesses. The main difference concerns the right of withdrawal from the contract: Companies, sole proprietors and other legal entities may return products under the applicable warranty conditions. The aforementioned organisations do not have the right to withdraw from the contract within 14 days of receiving the goods without providing a reason for their decision, as is the case for consumers (individuals). Each return will be considered individually, while we will endeavour to comply with the supplier’s criteria. Where a return is approved, you may exchange the product for another product of your choice (of equal, higher or lower value). Unfortunately, a refund of the purchase price is not possible. Purchases made by legal entities are also subject to the GO4GOAL Terms and Conditions, with the exception of the aforementioned withdrawal rights. More information about returns under warranty conditions is provided further down this page under RETURN OF GOODS.AVAILABLE PAYMENT METHODS
The provider offers the following payment methods:- cash on delivery (Slovenia only),
- bank transfer to the bank account of GO4GOAL d.o.o. based on an offer/pro forma invoice,
- via PayPal,
- by credit card.
ISSUING INVOICES
The provider issues the customer an invoice with an itemised breakdown of costs. The customer is obliged to verify the accuracy of the information on the invoice and notify the seller of any errors within eight days of receipt. Objections regarding the correctness or incorrectness of issued invoices submitted after this period will not be considered. The taxable person must display, at the business premises, on every electronic device used for issuing invoices or in another place visible to the customer, a notice concerning the obligation to issue an invoice and provide it to the customer, as well as the customer’s obligation to accept and retain the issued invoice (Article 12 of ZDavPR).
PRODUCT PRICES
All prices on the www.go4goal.net website are stated in EUR and are valid at the time the order is placed or on the date of purchase. Prices include value added tax (VAT), unless explicitly stated otherwise. The published product prices apply and may be changed at any time without prior notice. The price applicable at the time an individual order is placed will apply to the purchase.PRODUCT RANGE
Due to the nature of online business, the GO4GOAL product range is updated and changed frequently and rapidly.DELIVERY
The provider will deliver the goods within the agreed period. The contractual delivery partner is Pošta Slovenije; however, the provider reserves the right to select another delivery service if this enables the order to be fulfilled more efficiently.SHIPPING COSTS
Shipping costs are paid by the customer. In the case of cash on delivery, an additional fee of EUR 1.50 is charged to the customer. Delivery address Your order will be delivered to the address you provided at checkout before placing the order. Delivery time You can expect your package within 1–3 working days (within the territory of the Republic of Slovenia).Important!
Delivery time may be extended if the customer does not answer a telephone call from the delivery service. Delivery time may also be extended if the recipient’s address details are incorrect. All orders placed during the weekend will be dispatched to the requested address on the first working day of the week (usually Monday, except in the case of national or other public holidays). Delivery and payment methods 1. Delivery to your address – cash on delivery We offer the option of cash on delivery. The customer pays the value of the package to the delivery service upon receipt; otherwise, the package cannot be collected. If the delivery service does not find you at your address at the time of delivery, they will leave a notice regarding delivery and collection of the shipment. 2. Delivery to your address – payment by bank transfer Based on the issued pro forma invoice, the customer pays for the ordered product, retains proof of payment and receives the order in the following days without any additional obligations. The order is dispatched once the payment has been credited to the company’s bank account. If the delivery service does not find you at your address at the time of delivery, they will leave a notice regarding delivery and collection of the shipment. 3. Delivery to your address – payment via PayPal or credit card Payment via PayPal or credit card is a secure form of electronic payment that ensures safe transactions between the customer and the seller. It is anonymous, fast and secure. The customer transfers the purchase amount to the seller’s agreed account, after which the ordered product is dispatched. If the delivery service does not find you at your address at the time of delivery, they will leave a notice regarding delivery and collection of the shipment.DELIVERY PRICE LIST
The delivery price within Slovenia is EUR 3.80 (Pošta Slovenije). The delivery price list for other countries is available here.STOCK
The GO4GOAL store sells only its own products under its own brand. All products sold in the online store are in stock in our warehouse.AUTHENTICITY OF PRODUCTS
GO4GOAL is a Slovenian brand specialising in the development and manufacture of sportswear, particularly high-quality sports socks. All GO4GOAL products are 100% original.PERSONALISED PRODUCTS
We reserve the right to manufacture personalised products (DESIGN YOUR OWN) based on the customer’s selections made during the purchasing process. The design on the final product may differ slightly from the graphic preview.DISCLAIMER
The provider makes every effort to ensure that the information published on its website is up to date and accurate. Nevertheless, product characteristics, delivery times or prices may change so quickly that the provider is unable to update the information on the website in time. If this occurs, the provider will inform the customer of the changes and allow them to withdraw from the order or replace the ordered product.CONCLUSION OF A DISTANCE CONTRACT
A distance sales contract is concluded at the moment we send an order confirmation to the email address you provided when placing your order. From that moment onwards, all prices and other terms are fixed and apply to both the provider and the customer. Discounts, coupons and similar promotions cannot be combined. Your order is stored electronically at our company’s registered office. You may request a copy of your order by contacting us at info@go4goal.net.RIGHT OF WITHDRAWAL, EXCHANGES AND RETURNS
Information regarding the exercise of the consumer’s right of withdrawal from the contract is provided in the following form: Withdrawal Information Form
The consumer may withdraw from the contract by submitting a withdrawal statement using the following form: Withdrawal Form For contracts concluded at a distance, the consumer (this applies exclusively to individuals acquiring goods for purposes outside their trade or professional activity) has the right to notify the company within 14 days that they are withdrawing from the contract without having to provide a reason for their decision. The 14-day period begins on the day following receipt of the goods. The consumer may notify the seller of withdrawal from the contract by email at [info@go4goal.net](mailto:info@go4goal.net) or send a copy of the withdrawal statement by registered mail to: GO4GOAL d.o.o., Ulica Štefana Kovača 61A, 9224 Turnišče. In the event of withdrawal from the contract, the company will refund all payments received without undue delay and no later than 14 days after receiving notification of withdrawal. The company will refund payments to the consumer using the same payment method used by the consumer, unless the consumer has expressly requested the use of another payment method and provided that the consumer does not incur any costs as a result. In the event of withdrawal from a contract where a discount code was used, the value of the discount is treated as a discount and is not refunded to the user. Only the amount actually paid will be refunded to the user’s bank account, while any used bonus or promotional code will be returned to the user in the form of a new code.RETURN OF GOODS
If the customer withdraws from the contract after receiving the goods, they must return or hand them over to the company or to a person authorised by the company to receive the goods without undue delay and no later than 14 days after notifying the company of the withdrawal, unless the company offers to collect the returned goods itself. In this case, the customer must return the purchased goods unused, undamaged and in their original packaging. A copy of the invoice must also be enclosed. The customer must return the goods to the seller undamaged and in unchanged quantity, unless the goods have been destroyed, damaged, lost or reduced in quantity through no fault of the customer. In the event of withdrawal from the contract, the customer must return the received goods within the statutory period or send them by post to the seller’s address. The goods are considered to have been returned on time if the customer dispatches them before the expiry of the 14-day return period. The customer must not use the goods before withdrawing from the contract. The customer may inspect and test the goods only to the extent necessary to determine their actual condition. Damage to goods: the consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (Article 43d of ZVPot). Return shipping is free of charge. As we want our customers to be completely satisfied and receive products that truly suit them, GO4GOAL d.o.o. covers the cost of shipping the returned product. The product return/exchange form is available here. IMPORTANT: personalised products cannot be returned or exchanged, as they feature a unique design selected by the consumer.WARRANTY
Products are covered by a warranty where this is stated on the invoice. The warranty is valid subject to compliance with the instructions and presentation of the invoice. Warranty periods are stated on the invoice.MATERIAL DEFECTS
The consumer may exercise their rights arising from a material defect in accordance with Article 37 of ZVPot. Some details regarding the customer’s rights are described below.
COMPLAINTS
All products are inspected before being dispatched to customers and are sent in undamaged condition. It is nevertheless possible for a product to reach the customer in a damaged condition. Damage to a product may occur during the manufacturing process. To ensure that your products reach you undamaged and in their original packaging, we carefully pack them in a shipping box. Customer rights If the goods are defective or damaged, the customer has the right to request that the defective product be replaced with a new, fault-free product, that the full amount paid be refunded, or that a proportionate part of the amount paid be refunded according to the extent of the defect. The customer may also choose another product; however, if the newly selected product is more expensive than the original product, the customer must pay the difference in price. The customer or consumer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the date on which the defect was discovered (Article 37 of ZVPot).In the notification of the defect, the consumer must describe the defect in detail and allow the seller to inspect the product.
Products may only be exchanged upon presentation of the invoice. How is the suitability of a product assessed? The suitability of a product is assessed by comparison with another fault-free product of the same type, as well as on the basis of the manufacturer’s statements or information provided on the product itself. How do I make a complaint about a product? GO4GOAL d.o.o. offers products of the highest quality; nevertheless, a defect may occasionally occur. Customers always have the option to submit a complaint regarding their product. If necessary, the product will be returned to the supplier, who will professionally inspect it and determine whether the issue is a manufacturing defect, incorrect use or mechanical damage. If your complaint is found to be unjustified, you will receive an official written response explaining the findings. How do I submit a complaint? The customer must notify us of any defect within the legally prescribed period and provide a detailed description of the defect on the complaint form. The customer does this at their own expense. The customer must allow the product to be inspected. Enclose the complaint form with the product being returned and send it to the address provided below. The product will be appropriately inspected after it is returned. The customer covers the cost of sending and returning the product. If the complaint is justified, these costs will be refunded to you within 8 days. GO4GOAL d.o.o. reserves the right to provide a response to a complaint within 8 days of receiving the complaint report. Address for sending products subject to a complaint: GO4GOAL d.o.o., Ulica Štefana Kovača 61A, 9224 Turnišče The complaint form is available at this link.