Terms and conditions
BASIC COMPANY INFO
GO4GOAL, razvoj, posredništvo in trgovina, d.o.o.
Ulica Štefana Kovača 61A
Tax number SI: 12333247
Identification number: 8253315000
TRR: SI56 2900 0005 2750 203
Phone: 031 334 017
To make a purchase, you must accept these general terms and conditions. Therefore, we recommend that you read them carefully, before making a purchase. These conditions define your rights and obligations and the purchase terms. With every transaction via our online store, you acknowledge that you are familiar with the entire content of these general terms and that you have voluntarily agreed to them.
GENERAL TERMS AND CONDITIONS FOR THE GO4GOAL WEB STORE
The general terms and conditions of the online store www.go4goal.net (hereinafter referred to as »general terms and conditions«) have been drawn up in accordance with the applicable law, based on international codes for e-business and recommendations of the Chamber of Commerce and Industry of Slovenia.
The site is managed by GO4GOAL, d.o.o. (hereinafter referred to as »provider«, »GO4GOAL« or »seller«). We reserve the right to make subsequent changes to the general terms and conditions without any special notice. The changes are valid and binding for the user from the moment of publication.
The seller undertakes to always provide the buyer with the following information:
- the company’s identity (name and registered office, registry number),
contact information that enables the user to quickly and effectively communicate (e-mail, phone),
- key characteristics of products or services (including after-sales services and guarantees),
- accessibility of products (each product or service offered on the site should be accessible within a reasonable time),
- terms of delivery of products or services (method, place and deadline),
- all prices are presented clearly and unambiguously (it is clearly stated if the prices already contain taxes and shipping costs),
- the methods of payment and delivery,
- time validity of the offer,
- deadline for withdrawal from the purchase (contract), along with terms of withdrawal (including information on possible costs of withdrawal from the contract by the buyer),
- an explanation of the complaint process, including all contact information of the contact person or the customer service department.
Online store operates 24 hours a day, every day of the week. We reserve the right to limit, change or completely discontinue the sale of some or all of our products for a fixed or indefinite period, or to limit or permanently restrict access to the site of the online store for a fixed or indefinite period of time. We also reserve the right to reject an order as a result of an online store error (e.g. incorrect price, incorrect product).
HOW TO SHOP IN OUR ONLINE STORE
For greater transparency and easier shopping, we have prepared guidelines on how to shop in our online store:
1. Product selection
By clicking on the button »BUY NOW« or the image product, more detailed information is displayed. Choose the right size and quantity, then press the »Add to Cart« button. The item will be placed in the shopping cart. You can either continue with shopping for other products or go to the cart (»Show Cart«) to complete the purchase.
2. Review of the order and informative calculation of delivery
In the Cart, review the selected product. By clicking on »Delivery rates« you can see the indicative shipping costs to your address. After reviewing the product, press »Proceed to checkout« to submit an order.
Coupon code is a word that you, as a the buyer, enter in the shopping cart. There is an empty space in which you can enter the currently valid coupon code. Then you press on the »Apply Coupon« button. The discount will be applied immediately.
3. Fill in your contact information
Please fill in your contact information and shipping address.
4. Choose a payment method
Cash on delivery – if you choose this option, we will deliver the product to the provided address.
Cash in advance – if you choose this option, we will deliver the product to the provided address when we receive your payment to our bank account.
Payment via PayPal or credit card – if you choose this option, we will deliver the product to the provided address.
5. Confirmation of the order and a summary of the purchase
By clicking on the “Confirm the purchase” button, your order is sent to the further processing. You will be notified of all the following steps via the email address you provided in the first step.
If you require assistance or have any questions regarding the products/shopping, feel free to contact us via the information below.
CUSTOMER ASSISTANCE CENTER:
T: +386 (0)31 334 017
IMPORTANT: We reserve the right to cancel the order at our own discretion.
AFTER ORDER PLACEMENT
1. Order received
After order placement, the buyer receives an e-mail confirmation that the order has been received.
2. Order confirmation
The seller examines the order, confirms the availability of ordered products and confirms the order or rejects it for a reason. To verify the information or to ensure the accuracy of the delivery address, the seller may call the buyer on the provided telephone number or contact him via e-mail. The seller informs the buyer on current information on product delivery via e-mail. The buyer’s order expires on the day of the rejection.
3. Goods dispatch
The seller prepares and dispatches the product and informs the buyer via e-mail within the agreed deadline.
IMPORTANT: in case the buyer decides to cancel the order, he or she must immediately inform us on the telephone number +386 (0)31 334 017 or via e-mail email@example.com.
PURCHASES BY LEGAL PERSONS
The purchase procedure for legal entity is exactly the same as for natural persons, but in the first step, fill in the field “Company name”. In this field, you enter the company name and the tax number of the company.
If you request an invoice addressed to a legal entity, you accept the terms in force for legal entities.
The main difference is in the agreement withdrawal options:
Companies, sole traders and other legal entities may return delivered items within the scope of the warranty terms. The aforementioned organizations do not have the option of withdrawing from the contract within 14 days of the collection of products without providing reason for the withdrawal as required for consumers (natural persons). Each return will be treated individually, with the intent of meeting supplier criteria. In case of eligibility for the return, you can exchange products with another product of your choice (same or higher value). Unfortunately, reimbursements are not possible. Purchases by legal entities are governed by the GO4GOAL general terms and conditions, taking into account the previously mentioned differences in the agreement withdrawal options. You can read more about return options under warranty terms below (PRODUCT RETURNS).
AVAILABLE WAYS OF PAYMENT
The seller offers the following payment methods:
- Cash on delivery (only in Slovenia),
- Cash in advance, direct transfer to GO4GOAL d.o.o. bank account based on quota/pro forma invoice,
- Via PayPal or credit card.
The seller issues an invoice with an itemized list of costs to the buyer. The buyer is obliged to verify the validity of information on the invoice and inform the seller about any errors within eight days of receiving the invoice. Complaints regarding the correctness of issued invoices will not be accepted later.
All prices on the website www.go4goal.net are quoted in EUR and are valid when the order is made or on the day of the purchase. All prices are VAT inclusive except when stated otherwise.
The published product prices apply, but all prices are subject to change without notice. The prices valid during the order apply to the particular purchase.
OFFER OF PRODUCTS
Because of doing business online , GO4GOAL products and offers are updated and changed frequently.
The seller will deliver the products within the agreed time.
The contractual partner for the delivery of products is Post of Slovenia, but the seller reserves the right to choose another delivery service if this will enable the more efficient fulfilment of the order.
Shipping costs are covered by the buyer.
Place of delivery
You order will be delivered to the address you provided prior to the submission of the order.
Time of delivery
You can expect the package within 1-3 business days (on the territory of the Republic of Slovenia).
- The delivery time may be extended if the customer fails to answer the delivery service phone call.
- The delivery time may be extended if the shipping information is incorrect.
- All orders placed during the weekend will be sent to the desired address on the first workday of the week (Monday, taking into account national or other holidays).
Delivery and payment method
1. Delivery to your address – cash on delivery (only in Slovenia)
We offer you the option of paying at the time of delivery. The customer pays the value of the order to the delivery service when the package is received, otherwise the package is not given to the customer. In the event that the delivery service does not find you at your address during delivery, they will give you a delivery notice with further instructions on where you can get your package.
2. Delivery to your address – cash in advance by pro forma invoice
On the basis of the pro forma invoice, the customer pays the ordered product, keeps the receipt and receives the product in the next days without any further obligations. The package is sent to the buyer when the funds are on the company’s account. In the event that the delivery service does not find you at you address during delivery, they will leave you a delivery notice with further instructions on where you can get your package.
3. Delivery to your address – payment via PayPal or credit card
Payment via PayPal or credit card is a secure e-payment, which ensures save business between the buyer and the seller. It is anonymous, fast and safe. The buyer will transfer the purchase price to the seller’s account, after which the ordered product will be sent. In the event that the delivery service does not find you at your address during delivery, they will give you a delivery notice with further instructions on where you can get your package.
The shipping cost in Slovenia is 3.8 EUR (Post of Slovenia). The delivery rates for other countries are shown here.
GO4GOAL sells only its own products under its own brand name. All products sold in our online store are in stock in our warehouse.
ORIGINALITY OF PRODUCTS
GO4GOAL is a Slovenian brand specialized in the development and production of sportswear, especially high-quality sports socks. Products in GO4GOAL store are 100% original.
The seller will make reasonable effort to ensure the currency and correctness of information on its website to the best of its abilities. Nevertheless, product characteristics, delivery times or prices may change so rapidly, that the seller is unable to change the information on its website in time. If this happens, the seller will notify the buyer of the changes and allow him to terminate the order or to exchange to ordered product.
CONCLUSION OF DISTANCE CONTRACTS
A distance purchase agreement is considered to be executed the moment we send an order confirmation to the e-mail you provided during the order process. From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. Discounts, coupons, etc. do not add up. Your order is electronically kept at the company’s registered office. You can request a copy of the order via our contact mail at firstname.lastname@example.org.
RIGHT TO WHITDRAW FROM AGREEMENT, EXCHANGE AND PRODUCT RETURNS
In case of distance contracts (this applies exclusively to natural persons, who purchase the products for non-profit purposes), the buyer has the right to notify the company of his or her withdrawal from the agreement without having to state the reason in 14 days. The 14-day deadline starts the next day following the delivery.
The buyer shall notify the seller of the withdrawal via the seller’s e-mail: email@example.com or send a copy of the contract through the registered mail to our address: GO4GOAL d.o.o., Ulica Štefana Kovača 61A, 9224 Turnišče.
In the event of withdrawal, the company shall return the received payments without delay, at the latest within 30 days of receiving the notification of withdrawal.
Company returns received payments to the buyer using the same payment method as the buyer, unless the buyer explicitly requested the use of another means of payment and if this does not cause any additional charges to the buyer.
In case of cash on delivery, we will return received payment to your transaction account.
In the event of withdrawal from the contract where the discount code was used, these bonuses are considered discounts and are not returned to the buyer.
Only the paid amount is returned to the transactional account of the buyer and at the same time, the buyer will be given back the used bonus or a promotional code in the form of a new code.
If the buyer withdraws from the contract upon receiving the product, he shall return it or handed it over to the company or the person authorized by the company without delay, at the latest within 30 days from the notice of withdrawal, unless the company offers to collect the returned products independently.
In this case, the buyer must return the purchased products unused, undamaged and packaged in the original packaging. A copy of the receipt must be attached to the returned products.
The buyer must return the products to the seller undamaged and in identical quantities, except in case of damaged, defective or lost products or the reduction in product quantities due to no fault of the buyer.
In the event of withdrawal from the contract, the buyer must return the received goods or send them to the address of the seller within the legal deadline.
The buyer is deemed to have returned the products on time if the products are send before the expiration of the 30-day return period.
The use of the product until the moment of withdrawal from the agreement is prohibited.
The buyer may inspect and try out the products to the extent necessary for the determination of the actual situation.
The testing of goods that deviates from the above is considered to be the use of articles, which means that the buyer loses the right to withdraw from the contract.
This is especially true if the buyer already started to use the product.
The buyer covers the costs of sending and returning products. These costs are charged according to the valid price list of the delivery service.
Products have warranty if this is stated on the receipt.
The warranty is valid if instructions were followed and the receipt is submitted.
The warranty period is stated on the receipt.
Before shipping to buyers, all product packaging is inspected and sent undamaged.
To ensure that the products come to you undamaged and in original packaging, we will carefully package them in delivery boxes.
The buyer is entitled, in the event of a malfunction or if the product is damaged, to request that the defective product is replaced with a new flawless product or to be reimbursed the paid amount in full or partly in proportion to the error. The buyer can also choose a different product, but in the event that the newly selected product is more expensive than the previous one, the buyer has to pay the difference in prices.
If you wish to exchange products for the reasons mentioned in the previous paragraph, please let us know within 8 days of receiving the products.
The deadline for replacing the products is 8 days. Replacement of products is possible only if the receipt is submitted.
The defect on the product should be reported as soon as it appears.
If you do not do this immediately and continue to use the damaged product, your complaint will not be considered.
How is the suitability of the products checked?
The suitability of the products is compared with another, flawless product of the same type, as well as with statements of the manufacturer or the information on the product itself.
How to make a complaint?
GO4GOAL d.o.o. products are of the highest quality, however, an error can occur on the product. The product will (if necessary) be returned to the supplier, who will inspect it and find out whether it is a factory failure, misuse or mechanical damage. In case you complaint is unjustified, you will receive an official letter of inquiry.
How is the complaint enforced?
The buyer must notify us of a possible error, together with a detailed description of the error, written on the complaint form, within the deadline. The buyers do this at their own expense.
The buyer must enable us to review the product.
Complaint form must be enclosed with the product and sent to the address below. After the return, the product will be properly inspected.
The cost of sending and returning the product rests on the buyer. In the event that the claim is justified, we will return those costs within 8 working days.
GO4GOAL d.o.o. reserves the right to respond to the complaint within 8 days of receiving the complaint form.
Address for sending the returning products: GO4GOAL d.o.o., Ulica Štefana Kovača 61A, 9224 Turnišče, Slovenia
Complaint form can be downloaded at this link.
PRIVACY AND PROTECTION OF YOUR PERSONAL DATA
Disputes between the buyer and GO4GOAL d.o.o. that may arise from the use of the online store www.go4goal.net will be resolved amicably by both parties. Any unresolved conflicts will be brought before the court in Murska Sobota, Slovenia.
INFORMATION ON THE WEBSITE MANAGER
Official name of the company: GO4GOAL, razvoj, posredništvo in trgovina, d.o.o.
Abbreviated name: GO4GOAL d.o.o.
Company address: Ulica Štefana Kovača 61A, 9224 Turnišče, Slovenia
Tax number SI: 12333247
Registration number: 8253315000
Transaction account: IBAN SI56 2900 0005 2750 203 (UniCredit Bank Slovenia d.d.)
Date of registration: 8.8.2018
Phone number:+386 (0)31 334 017